Acceptance of Terms
By accessing or using www.crowninnhotel.co.za (the "Site") or any service offered by Ruby Africa Investments (Pty) Ltd t/a Crown Inn Hotel ("we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please discontinue use immediately.
Definitions
Guest - any person who makes a booking or purchases a service via the Site.
Booking - any reservation for accommodation or add-on accepted by us.
Site Content - all text, images, rates, availability calendars and other material published on the Site.
Booking & Payment
3.1 Quoted rates are in South African Rand (ZAR) and include VAT unless stated otherwise.
3.2 Payment is due on arrival. We accept cash, card (Visa, Mastercard), EFT, and mobile payment methods. No deposit is charged at the time of booking.
3.3 Bookings are confirmed on a pay-on-arrival basis. We do not pre-authorise or hold funds on your card.
3.4 The lead guest must be at least 18 years old and present a valid ID or passport at check-in.
3.2 Payment is due on arrival. We accept cash, card (Visa, Mastercard), EFT, and mobile payment methods. No deposit is charged at the time of booking.
3.3 Bookings are confirmed on a pay-on-arrival basis. We do not pre-authorise or hold funds on your card.
3.4 The lead guest must be at least 18 years old and present a valid ID or passport at check-in.
Cancellation & No-Show
4.1 Free cancellation is available up to 18:00 (local time) one day before arrival.
4.2 Late cancellation or no-show may result in the first night being charged if the booking was guaranteed by card.
4.3 Group bookings (5 or more rooms) require 7 days' notice of cancellation. Shorter notice may incur a charge equal to one night's stay.
4.2 Late cancellation or no-show may result in the first night being charged if the booking was guaranteed by card.
4.3 Group bookings (5 or more rooms) require 7 days' notice of cancellation. Shorter notice may incur a charge equal to one night's stay.
Check-in & Check-out
Check-in: 14:00 – 22:00
Check-out: 06:00 – 10:00
Early check-in or late check-out is subject to availability and may carry an additional fee.
Check-out: 06:00 – 10:00
Early check-in or late check-out is subject to availability and may carry an additional fee.
Guest Conduct & Damages
6.1 Smoking is permitted only in designated outdoor areas. A cleaning fee will be levied for smoking in rooms.
6.2 Guests are liable for any loss or damage caused to the property or its contents during their stay.
6.3 We reserve the right to refuse service or end a stay where behaviour endangers other guests or staff, or breaches these Terms.
6.2 Guests are liable for any loss or damage caused to the property or its contents during their stay.
6.3 We reserve the right to refuse service or end a stay where behaviour endangers other guests or staff, or breaches these Terms.
Parking
7.1 Secure on-site parking is provided at no extra cost on a first-come-first-served basis.
7.2 Vehicles and their contents are left at the owner's risk. We recommend not leaving valuables visible inside vehicles.
7.2 Vehicles and their contents are left at the owner's risk. We recommend not leaving valuables visible inside vehicles.
Privacy & POPIA Compliance
8.1 We collect only the personal data necessary to process your booking and meet our legal obligations.
8.2 By submitting your details, you consent to being contacted regarding your reservation. Marketing communication is only sent with your separate, explicit opt-in, and you may opt out at any time.
8.3 Full privacy statement: /privacy-policy
8.2 By submitting your details, you consent to being contacted regarding your reservation. Marketing communication is only sent with your separate, explicit opt-in, and you may opt out at any time.
8.3 Full privacy statement: /privacy-policy
Liability
9.1 Our maximum liability for any cause arising from a booking is limited to the total amount paid by the guest for that booking, to the extent permitted by law.
9.2 We are not liable for loss of valuables left unattended in rooms or vehicles. Safe-deposit facilities are available at reception.
9.2 We are not liable for loss of valuables left unattended in rooms or vehicles. Safe-deposit facilities are available at reception.
Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including load-shedding, strikes, pandemics, or government travel bans.
Intellectual Property
All Site Content is © Ruby Africa Investments (Pty) Ltd. You may view or print pages for personal, non-commercial use only.
Consumer Protection Act
Nothing in these Terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where these Terms conflict with such legislation, the legislation prevails.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Any dispute should first be raised through our internal complaints procedure. If unresolved, it will be submitted to the appropriate court having jurisdiction in Johannesburg, based on the nature and value of the claim.
Changes to Terms
We may update these Terms at any time by posting a new version on this page. Continued use of the Site after changes constitutes acceptance.
Contact
Crown Inn Hotel
Ruby Africa Investments (Pty) Ltd
Company Registration: 2018/554493/07
VAT Number: 4600279774
34 Church Street, Amalgam
Johannesburg, 2092
South Africa
Phone: +27 011 830 1120
Email: info@crowninnhotel.co.za
Ruby Africa Investments (Pty) Ltd
Company Registration: 2018/554493/07
VAT Number: 4600279774
34 Church Street, Amalgam
Johannesburg, 2092
South Africa
Phone: +27 011 830 1120
Email: info@crowninnhotel.co.za