Cookie Policy

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website such as keeping your session active, remembering your preferences, and understanding how visitors use our site.

Cookies also help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and to measure the performance of our advertising campaigns.

Category of Cookie	Purpose	Examples
Session & Security (essential)	Authenticate users, protect user data, and allow the website to deliver the services users expect — such as maintaining an active session or allowing file uploads. The website will not work properly if you reject or discard these cookies.	session_id (Odoo)
Preferences (essential)	Remember information about the preferred look or behaviour of the website, such as your preferred language or region. Your experience may be degraded if you discard these cookies, but the website will still work.	frontend_lang (Odoo)
Interaction History (optional)	Used to collect information about your interactions with the website, the pages you have seen, and any specific marketing campaign that brought you to the website. This helps us understand what content is most useful and improve future communications. We may not be able to provide the best service to you if you reject these cookies, but the website will still work.	im_livechat_previous_operator (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo)
Advertising & Marketing (optional)	Used to make advertising more relevant to users and more valuable to advertisers — such as showing more relevant ads when you visit other websites, or measuring how well our ad campaigns perform. Some third-party services may install additional cookies on your browser to identify you across websites. This is common with Google Ads, Meta (Facebook), and similar advertising platforms. You may opt out of many third-party advertising cookies by visiting the Network Advertising Initiative opt-out page. The website will still work if you reject or discard these cookies.	__gads (Google) __gac (Google)
Analytics (optional)	Understand how visitors engage with our website, via Google Analytics. This helps us improve site experience, content, and services. Learn more about Google Analytics cookies and privacy information, or install the Google Analytics Opt-out Browser Add-on. The website will still work if you reject or discard these cookies.	_ga (Google) _gat (Google) _gid (Google) _gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser works a little differently, so look at your browser's Help menu to learn the correct way to modify your cookie settings. Note that blocking essential cookies may prevent parts of our website from working correctly.

Third-party advertising and analytics: We use third-party tools to measure website performance and to advertise Crown Inn Hotel to potential guests. These tools may set their own cookies on your device. This means we may share aggregated, non-identifying data with advertising and analytics platforms, and we may show you advertising on third-party sites (such as Google or social media) based on your visit to our website. These platforms operate under their own privacy policies, which we recommend reviewing.

POPIA compliance: Under the Protection of Personal Information Act (POPIA), you have the right to know what data is collected about you and how it is used. You have the right to request access to any personal data we hold about you, request correction or deletion of your data, object to direct marketing at any time, and lodge a complaint with the Information Regulator of South Africa.

Do Not Track: We respect browser Do Not Track (DNT) signals where technically feasible. Where DNT is not supported by a third-party tool, you can still control tracking through the opt-out links provided above.

Contact: For questions about this Cookie Policy or your personal data, contact us at info@crowninnhotel.co.za or +27 011 830 1120.

Last updated: 25 October 2025